Last updated: July 2026
Refunds on Golafly Travel depend on the product you booked and the rules shown at checkout. The exact conditions for your booking always appear before you pay and again in your confirmation email — those conditions are the ones that apply. The table below summarises the standard rules; sections 2–4 explain each product in detail.
| Product | Cancellation window | Refund |
|---|---|---|
| Flights — refundable fare | Up to departure, per fare rules | Full refund minus any airline fee |
| Flights — non-refundable fare | Not cancellable for refund | Refundable taxes only, where applicable |
| Flights — cancelled by airline | Automatic | Full refund or free rebooking |
| Stays — free cancellation | Until the property deadline | Full refund |
| Stays — after deadline / non-refundable | Not cancellable for refund | No refund |
| eSIM — not activated | Within 30 days of purchase | Full refund |
| eSIM — activated | Not returnable | No refund |
• Every fare is sold under the airline's fare rules, shown before checkout. Refundable fares can be cancelled up to departure; the airline may deduct a cancellation fee set in the fare rules. - Non-refundable fares are not eligible for a refund of the fare. Where regulations allow, refundable taxes and charges are returned on request. - If the airline cancels your flight or makes a significant schedule change, you are entitled to a full refund or free rebooking — we will contact you with the options. - Some airlines allow a short void window shortly after purchase. Where available, it is shown on your confirmation.
• Each property sets its own cancellation policy, displayed before checkout and in your confirmation. - Free-cancellation rates refund in full when cancelled before the property's deadline (typically 24–72 hours before check-in, local property time). - Cancellations after the deadline, non-refundable rates and no-shows are not refunded. - If a property cannot honour a confirmed reservation, we rebook you in comparable accommodation or refund the stay in full.
• An eSIM that has not been activated can be refunded in full within 30 days of purchase. - Once activated, an eSIM cannot be returned or refunded, including partially used data plans. - If the eSIM fails to work on a compatible, unlocked device, contact support first — most issues are fixed in minutes. Where our partner operator confirms a technical fault we cannot resolve, we refund in full even after activation. - Data top-ups are non-refundable once consumed.
• Points earned on a refunded booking are reversed when the refund is processed. - Points you redeemed against a refunded booking are restored to your balance. - If a reversal would take your balance negative, the difference is deducted from future earnings.
Approved refunds are returned to the original payment method within 5–10 business days. Your bank or card issuer may take additional days to post the amount. Refunds are made in the currency of the original payment; exchange-rate differences are outside our control.
1. Sign in and open My Trips → Bookings. 2. Select the booking and choose "Request refund" — eligible options are shown with the amount before you confirm. 3. Prefer email? Write to travel@golafly.com with your booking reference and we will handle it for you. You will receive a confirmation when the request is submitted and another when the refund is processed.
For refund questions, please contact: Email: travel@golafly.com Phone: +1 123 466 7899 Support is available 24/7.
Not sure which rule applies to your booking? Write to travel@golafly.com or visit the Help Center — we respond within 24 hours.