Last updated: July 2026
Welcome to Golafly Travel ("we", "our", or "us"), the travel commerce platform of the Golafly family, available at travel.golafly.com. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. Golafly Travel is a separate product from Golafly's sports services. These terms govern travel bookings only — flights, stays and eSIMs — and the Golafly Rewards programme attached to them. If you do not agree to these terms, please do not use our services.
Golafly Travel is a booking platform for: - Flights: we facilitate flight bookings operated by third-party airlines. Your carriage is governed by the airline's own conditions of carriage in addition to these terms. - Stays: we facilitate reservations at hotels, apartments and other properties operated by third parties. - eSIMs: we sell digital eSIM data plans delivered electronically and provided by partner network operators. We act as an intermediary between you and the travel providers. All services are subject to availability, and we may modify, suspend or discontinue any service.
You must provide accurate, current information when creating an account and keep your credentials confidential. You are responsible for activity under your account. You must be at least 18 years old to book. Bookings made for other travellers require their consent to share their details with us and the relevant providers.
• A booking is confirmed only when payment is received and a confirmation email with a booking reference is issued. - Prices shown at checkout include taxes and platform fees unless clearly stated otherwise. Airline baggage fees, resort fees and local taxes collected by the provider may apply separately. - Payments are processed by secure third-party payment processors with 3-D Secure authentication. We do not store full card details on our servers. - If an obvious pricing error occurs, we may cancel the affected booking and refund the amount paid in full before travel.
• Flights: changes and cancellations are governed by the fare rules of your ticket, shown before checkout and in your confirmation. Airline schedule changes and cancellations are handled under the airline's policy — we will notify you and assist with rebooking or refund options. - Stays: each property sets its own cancellation window, shown before checkout and in your confirmation. - eSIMs: see section 6. Refund amounts and timelines are described in our Refund Policy, which forms part of these terms.
• eSIMs are digital products delivered by QR code after purchase. - Your device must be eSIM-compatible and carrier-unlocked. Compatibility is your responsibility — check before purchase; our Help Center lists supported devices. - The plan's validity period starts on activation (or on the start date stated in the plan), not on purchase. - Data allowances, speeds and coverage are provided by partner network operators and may vary by country and network conditions. - Once an eSIM has been activated, it cannot be returned. Refund conditions are set out in the Refund Policy.
You are responsible for ensuring that all travellers hold valid passports, visas, and any required health documentation for the journey, including transit points. Name details on bookings must match travel documents exactly. We are not liable for denied boarding or entry resulting from missing or incorrect documentation.
• Bookings earn Golafly Rewards points as indicated at checkout. Points appear in your account after the booking is completed. - Tiers (Explorer, Voyager, Globetrotter) are based on accumulated points and unlock additional benefits. - Points earned on a booking are reversed if that booking is refunded; points redeemed against a refunded booking are restored. - Points have no cash value, cannot be sold or transferred, and may expire after extended account inactivity. We may adjust the programme with reasonable notice.
Golafly Travel acts as an intermediary between you and travel providers (airlines, properties, network operators, payment processors). We are not liable for: - Acts or omissions of third-party providers, including delays, cancellations, overbooking or service quality - Failure to obtain visas or meet entry requirements - Losses caused by force majeure events - Network coverage or speeds delivered by eSIM partner operators Nothing in these terms limits liability that cannot be limited by law. Our total liability is otherwise limited to the amount paid for the specific booking in question.
All content on travel.golafly.com — including text, graphics, logos and design — is owned by Golafly Ltd or its licensors. Reproduction without written permission is prohibited.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. For international customers, we agree to seek resolution through arbitration before pursuing legal action.
For questions regarding these terms, please contact: Email: travel@golafly.com Phone: +1 123 466 7899 Golafly Travel is operated by Golafly Ltd, 128 City Road, London EC1V 2NX, United Kingdom.
Questions about these terms? Write to travel@golafly.com or visit the Help Center — we respond within 24 hours.